PrimeChoice - Property Management and Lettings


When you move home, setting up a broadband connection is usually a matter of priority. But first, you’ll need to know which providers service the area.

You may be happy with your existing broadband provider, but moving home can present a good opportunity to switch to a new one. It can mean a better package and faster speeds – as well as a cheaper deal.

And not all providers serve all areas, so if your existing provider does not cover the area you are moving to, you will have no choice but to make the switch.

Which providers operate in my area?

When moving to a new house or flat, you will need to find out which broadband providers cover the area you are going to be living in.

A good starting point is to use tools provided on Rightmove or Google to find the providers in your area.

Simply input your new postcode, and you’ll be returned options for both standard broadband – up to 17 megabits per second (Mbps) – as well as fibre optic broadband (up to 300 Mbps).

Having this information at your fingertips will help you decide whether to stay with your current provider – or move to a new one.

Check the speeds and packages on offer

If you find that your current broadband provider does cover your new area, you’ll still need to check exactly what’s on offer. Some packages may not suit your needs – and speeds could be a lot slower than you are used to.

If you plan on staying with your existing provider…

If your current broadband provider covers the area you are moving to – and offers packages and speeds that you are happy with – chances are you’ll want to stay put.

If you plan on switching…

If your existing broadband provider does not cover the new area you are going to be living in – or if the packages and speeds at your new address won’t be good enough for your needs – you will need to make a switch.

  • Fast broadband services you might want to consider include Virgin Media, BT Infinity and fibre optic products from a firm such as TalkTalk and Sky. For top speeds, check out Hyperoptic which provides ‘full fibre’ broadband right up to your house or flat.
  • But remember that your choice may be limited by the broadband providers that service the area you are moving to.
  • If you do decide to move to a new provider, you need to check the Ts and Cs of your contract with your current one, as there’s usually a cancellation fee for leaving early. This normally amounts to the total cost of any remaining monthly payments.
  • It’s also worth noting that, even if your existing broadband provider doesn’t cover your new area – and you have no choice but to switch – you may still face a cancellation fee.

Get a good deal

One of the main benefits of moving to a new provider is likely to be lower costs. And many firms will offer cheap introductory deals – and other attractive incentives to new customers.

But remember that such deals will expire at some point, so note this date down on your calendar so you remember to review your broadband package again at that time.

Other factors to consider

As well as speed and price, there are several other things to think about when switching broadband provider. These include reliability, customer service and technical support. Be sure to factor these into your decision-making.

Tips to help you speed up your broadband

If you move into your new home only to find your broadband – either from your old provider or a new provider – isn’t quite as fast as you want it to be, there are steps you can take to speed things up.

  • Try moving your router to a new location in an open space, away from windows, shared walls, TVs and other electrical appliances.
  • Use a password to ensure other people can’t use your wi-fi and slow down your connection.
  • Invest in a booster which will boost your wi-fi range and strength.
  • Get a second router to help maximise wi-fi signal.

If you are not happy with your service – and do not feel it delivers – you should contact your broadband provider to let them know immediately.